our return policy
If you decide it’s not the gown for you, we accept returns for a full refund minus the cost of shipping for all merchandise that is returned in the exact same condition as received and shipped back to us by the fourth day after receiving the gown. If the returned gown is in any way damaged, the refund will not be given. Final Sale items may not be returned.
You can expect 10-14 days for the refund to be processed due to us receiving the dress and inspecting the condition to make sure the garment was treated with care. While the dress is in your possession we recommend that you keep the dress away from pet dander, to not eat or drink in the dress, and to not drag the train on uncleaned floors. We recommend to keep the dress hung in the bag on it's hang straps and stored away when not in use. We expect the dress to return in the same condition it left to receive a refund. Thank you for understanding and we hope you found the perfect dress for you!
order shipping information
We ship all dresses priority 3-day shipping for a flat rate of $50. We currently only accept orders within the continental United States. All orders should be received within 3-15 business days after the order was placed.
Timing varies based on each individual order:
Consignment Gowns: Consignment gowns can be new, sample or pre-worn gowns.
- Some of our consignment gowns are in the seller's possession until they are purchased online, then the consignor ships the dress to a&bé bridal shop headquarters in MPLS for inspection. After inspection the dress is shipped out to the purchaser with 3-day shipping. (7-10 business days can be expected for delivery)
- For consignment gowns living at our headquarters, the gown is sent with 3-business day priority shipping.
Sample Gowns and some New Gowns: The majority but not all of our sample gowns and new ship faster based on them living in our a&bé stores. These gowns are sent with 3- business day priority shipping.
*All dresses listed are only available online and please reach out about shipping time for your dress if you would like to know exact shipping details at email@example.com
return shipping information
Simply pack the gown back up in the provided bag and box and put the return label on. You can drop off at any UPS business or schedule a pick-up at your front door.